Terms

1. What we promise

For each calendar month of a paid plan, 9for1 will:

1. Nine-Touch Standard. Send each Eligible Lead at least nine (9) value touches within its sequence window (normally 14 days from the lead's entry), by email and, where the lead has given confirmed text consent, text.
2. Onboarding Standard. Have your engine live within 14 days after you complete the onboarding intake (legal name, EIN, website, privacy and SMS terms pages, offer details and domain access).
3. Compliance Standard. Send marketing texts only to contacts with logged, confirmed consent; only Monday–Friday, 9:00 AM–5:00 PM in the recipient's local time (excluding US federal holidays); and no more than one marketing text per contact per day.
4. Reporting Standard. Provide a monthly report showing touches sent per lead.

2. What we do not promise

We do not promise or guarantee any number of leads, meetings, sales, revenue, reviews, referrals, renewals or return on investment. Results depend on your offer, pricing, market, lead quality and your own sales follow-through.

3. Eligible Leads

An Eligible Lead is a contact that enters the system through a 9for1-connected source during the month, with a valid email address. A lead stops being eligible, and stopped touches never count as a miss, when the lead: opts out or asks to stop on any channel; books, buys or replies and moves to another stage; hard-bounces or is undeliverable; is on a Do Not Call or suppression list; is a duplicate, test, spam or fake entry; or is paused at your request.

4. Exclusions

A missed standard does not qualify when caused by: your delay in providing intake items, approvals, content or access; carrier, A2P 10DLC or email-provider review, filtering or blocking; outages or changes at GoHighLevel, carriers, email providers or other third parties; your changes to the system, lists or settings; legal or compliance holds; a suspended account or unpaid balance; or force majeure.

5. Remedy: we make it right

If we miss a standard, your sole and exclusive remedy is that we make it right at no charge: we send the missing touches to each affected Eligible Lead at the next time the compliance rules allow (or, for the Onboarding or Reporting Standard, we complete the missed work as soon as practicable). We will not send a make-up touch to anyone who has since opted out, bought, booked or become ineligible. This promise carries no fee credits, refunds, discounts, cash payments or any other monetary remedy.

6. How it works in practice

Our system checks touch delivery daily and queues make-up touches automatically. You can also email [email protected]">[email protected] within 30 days after a month ends if you believe a standard was missed; we will review our send logs and reply within 10 business days. Our system logs are the record of touches sent.

7. Account standing

Make-up work applies only to accounts current on payment and in compliance with the Master Services Agreement, including your consent warranties.

8. Relationship to the agreement

These terms are part of, and governed by, the 9for1 Master Services Agreement, including its limitation of liability. If they conflict, the Agreement controls. We may update these terms with 30 days' notice; changes apply to months starting after the notice.

9. Cart recovery requirements

"Checkout recovery" (also called abandoned-cart or abandoned-checkout follow-up) is available only when all of the following are true:

1. Supported store connection. Your store is (a) a HighLevel (GoHighLevel) Ecommerce Store or funnel/website order form, or (b) a Shopify store connected to your 9for1 sub-account through HighLevel's Shopify integration. WooCommerce and other platforms are supported only through a compatible third-party plugin or webhook (for example, a cart-abandonment plugin that sends the contact and cart to HighLevel), which you install and maintain at your cost; HighLevel's native WooCommerce integration syncs orders and payments, not abandoned carts.
2. A contact was captured before the shopper left. The shopper must have entered a valid email address (and, for texts, a mobile number) at checkout before leaving. Anonymous visitors, shoppers who never reached checkout, and "browse only" sessions cannot be followed up.
3. Consent. Recovery emails are commercial emails and include an unsubscribe link. Recovery texts are sent only to shoppers who gave confirmed SMS consent, within the send window (Monday–Friday, 9:00 AM–5:00 PM recipient time) and the 1-per-day limit.
4. Your store plan. Your store platform plan must allow the connection and customer-data access (for Shopify, an active plan that permits the HighLevel app's access to customer and checkout data).
5. Stop on purchase. Follow-up stops when the order is completed or the shopper opts out.

We do not promise any recovery rate or revenue. Recovered-sale figures in our materials are third-party benchmarks or illustrations, labeled as such.

10. AI Call Answering (inbound only)

AI Call Answering answers inbound calls only; 9for1 never places outbound AI calls. The AI identifies itself as an AI at the start of each call, announces that the call is recorded and asks for consent (Pennsylvania and other states require all-party consent), and transfers to a person on request. You are responsible for the accuracy of the business information the AI is given. Usage is billed from your prepaid balance.

11. Quarterly and Annual Plans, Cancellation and Refunds

1. Prepaid term. Quarterly plans are paid in full in advance for a 3-month term (5% off the monthly price). Annual plans are paid in full in advance for a 12-month term (10% off the monthly price, with no setup fee). The discount reflects this commitment.
2. Cancelling. You may cancel at any time by emailing [email protected]. Cancellation stops the next renewal. Your service continues through the end of the term you've paid for.
3. No partial refunds. Fees for a paid term are non-refundable. We do not give pro-rated refunds or credits for unused months, because platform, software and setup costs are committed when the term begins.
4. Setup fees. Setup and onboarding fees, including the Paid Ads and AI Call Answering setups, are non-refundable once work begins.
5. Before work begins. If you cancel within 3 days of payment and before onboarding starts, we will refund your payment minus non-recoverable payment processing fees.
6. Usage balances. Any unused prepaid usage balance (for example, call minutes or texts) will be refunded on request when the account closes, minus processing fees. Usage already consumed is not refundable.
7. Renewal notice. We will email you before a prepaid plan renews, at least 15 days ahead for quarterly plans and at least 30 days ahead for annual plans, with the renewal price and how to cancel.
8. Your data. When you cancel, you may export your contacts and data for 30 days after your term ends.
9. Our promise. Our make-it-right guarantee applies during your term: if we miss a scheduled touch, we send it at no charge. It does not provide refunds or credits.
10. Billing questions. Please contact us before disputing a charge with your card issuer. We respond within 2 business days.

The full Master Services Agreement is provided before purchase. [MSA_LINK]